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Shipping & Returns

SHIPPING

Shipping within Australia

There is a flat rate charge of $5 shipping on all orders and free shipping for orders over $200.
 In the event that the order is unusually large, a courier service will be engaged and we will contact you to confirm shipping charges.  All orders will be dispatched within 5 working days.  Orders will be shipped via Australia Post or Courier. Delivery times will depend on the destination.

Shipping Internationally

Please contact us for an international shipping cost before you place your order.  All international orders will be quoted on an individual basis and will include insurance against loss or damage. Please also be aware that your local import duties, taxes and charges will not be included in our shipping quote and you should check with your local customs office to find out if there will be any additional import costs or restrictions.  Following confirmation, all orders will be dispatched within 5 workings days.
Orders will be shipped via Australia Post or Courier.  Delivery times will depend on the destination.  

 

RETURNS POLICY

If your item is not what you expected, we can organize a return and exchange or full refund (excluding shipping charges).  Please note that an item will only be accepted for return under the following conditions:


- You have contacted us prior to notify of your intention to return

- The item must be unused, unworn, unwashed and in brand new condition with packaging and the original labels intact

- The original receipt is included with the returned item

- The item is returned within 14 days of the receipt date

- Returned items are subject to our Terms and Conditions

- No returns will be accepted on Sale Items or International orders


In the unlikely event that we have sent out the incorrect order, shipping costs will be covered by us.  In all cases please first check that all conditions above have been met, then Contact Us prior to returning the item.